Privacy Policy

 

Who we are

Domaincheck (Zebra Electronics Ltd t/a Domaincheck)

This Privacy Policy was last updated on 15 May 2018

At Domaincheck we care about your privacy and keeping your data safe and we are committed to maintaining the trust and confidence of our visitors and clients. For this reason, we collect and use personal data only as needed by the team to deliver the services you want. We do not sell data to anyone else. In this Privacy Policy there is information about the data we collect and how and why we use it, the limited conditions when we may disclose it to others and how we keep it secure. It also tells you how you can control your data that we hold. If you need to contact us about your data, please email [email protected]

 

The types of data we collect

We may collect the following data about you, it will have been given to us freely by you, for example when you made an enquiry via our website, sent an email to us or when you set up an account; or created when you set up an account:

  • Your name
  • Contact details, including address, telephone number and email address
  • Account related information e.g. account ID, services purchased, renewal and expiration information and any request you have made in relation to customer service, technical assistance and other information requests
  • Our responses to you are also stored

We do not store payment card details; the payment process is managed by Sage Pay and you can see their Privacy Policy here

If you give us information we will only use it for the specific purpose for which it was provided.

Cookies Policy

Cookies are small bits of code that are sent to your device so that our website can provide a shopping cart, next time you visit our site it recognises you and your visit will run more smoothly. We use cookies to track activity on the website and hold some information. This information includes data about pages viewed and the customer journey. We do not collect personal information about you like your name, address or contact details.

Google Analytics

We use a third-party service, Google Analytics, to collect standard internet log information and details about visitor traffic and behaviour patterns. We use this information to work out things like how many visits have been made to specific areas of the website which in turn helps us make improvements. You can see Google’s Privacy Policy here

 

What we use your information for

We only use your information for the purpose you said we could use it. We do not sell client lists to anyone.

Communicating with you

Sometimes we may need to contact you about the services you subscribe to, even if you have asked us not to send you marketing material. If so we will use the email address you have provided or in some cases we will telephone using the number provided. It is important that you keep these details up to date and accurate in your account so that we can contact you in a timely manner to prevent possible disruption to your services.

Third Parties

If you purchase certain of the services we provide, we will need to share some of your information with a third-party supplier. Your information will only be shared for the purpose of providing you with the requested service and will be as secure as possible. All our third-party suppliers have been checked by us and have their own commitment to privacy and securing your data and their Privacy Policies were up to date at the time of writing this Policy.

 

Access to your personal information

You are entitled to request to view, amend or delete the personal information we hold about you. Please email your request to [email protected] and we will respond in line with the GDPR regulations timings.

You can easily view, update and amend your personal details and subscription preference by signing into your account. See our helpdesk guide for further information here

There is some information we are required to keep on record for contractual and legal reasons. If this is the case, we will tell you which bits and why.

 

How we secure, store and retain your data

We follow generally accepted and reasonable standards to store your personal data. We commit to only store your data for as long as is necessary to provide you with the service requested. There are some legal and business reasons for retaining certain information for slightly longer. These include

  1. where it is information mandated by law, contract of similar obligations applicable to our business operations,
  2. when required for preserving, resolving, defending or enforcing our legal/contractual rights or
  3. where we need to maintain adequate and accurate business records.

 

Changes to this Privacy Policy

This policy was updated on 15 May 2018 in line with the GDPR regulations 25 May 2018. It will be reviewed and updated routinely. Please refer back to our website to see the latest amendments.

If you have any queries relating to this Privacy Policy or the data about you which we store, please contact [email protected]